Monday, October 13, 2014
The woes of this story are basically the hills and this bike might not be so compatible and the bike since a year has seen a lot of bike shop time. Since the bike turned a year the motor needed to be replaced, the Nuvinci n360 hub broke and my front ring chain and now I am having continued problems with new motor and reader. SIGH.
Shortly after a year my motor started acting crazy the pedals were kicking back with a mind of their own. I brought it into Firth&Wilson and they contacted Rolling Orange who contacted Urban Arrow and they determined to just send me a new motor as they hadn't heard of this issue. The new motor arrived and was put in. Firth&Wilson pulled apart old motor and found the offending party a broken pawl. The new motor had made my bike WAY faster then my old motor had ever worked. It had to be reset in the mounts a couple of times because like my original motor it's placement was causing rubbing on my pedals to the frame (which put a knick in it when I first bought the bike). The increased power only lasted about month before I could feel decrease and something off. The bike began making a POP sound when I would go from a stop to a start. I made in through most of summer staying in contact with Rolling Orange, the bike started making a noise and the discussion was that maybe it was my hub. Around the same time my reader started flashing low battery at all times (even on a full battery), this happened with the bike shortly after I bought it too and Rolling Orange replaced the reader for me.
I was literally on my way to drop my oldest at preschool two weeks ago and to bring the bike into Firth&Wilson to check on hub when suddenly as I entered an off road path my bike pedals and crank stopped working. I would pedal and nothing would happen. Let me tell you this is horrifying. I coasted down a small incline and then I pushed my bike a .5 mile to a bike rack and cafe and made some pretty frantic emails and calls to figure out what to do. I was too far from my home and too far from the bike shop. My husband was luckily able to borrow a van from work and came to rescue us (back up plan was Firth&Wilson were going to tow it with with their Bullitt).
F&W determined I broke another pawl but this time in the hub, the N360 has a two year part warranty it took about 5 days for the part to make it to them to replace for me. F&W also had to replace frayed cables to it as well and noticed my front chain ring needed to be replaced as well as the canopy caused some splintering in paint/frame from front mounts.
My reader is still not reading right and my motor is still running at decreased power and making an audible POP sound. UA thinks I might have wires misplaced but it doesn't explain the POP sound. So back to F&W it goes. I will be honest I am feeling really discouraged at moment, I need reliable transportation to get my kids to preschool and me to work everyday.