Monday, October 13, 2014

Urban Arrow Troubles at 18 months of Ownership




The woes of this story are basically the hills and this bike might not be so compatible and the bike since a year has seen a lot of bike shop time. Since the bike turned a year the motor needed to be replaced, the Nuvinci n360 hub broke and my front ring chain and now I am having continued problems with new motor and reader. SIGH.

Shortly after a year my motor started acting crazy the pedals were kicking back with a mind of their own. I brought it into Firth&Wilson and they contacted Rolling Orange who contacted Urban Arrow and they determined to just send me a new motor as they hadn't heard of this issue. The new motor arrived and was put in. Firth&Wilson pulled apart old motor and found the offending party a broken pawl. The new motor had made my bike WAY faster then my old motor had ever worked. It had to be reset in the mounts a couple of times because like my original motor it's placement was causing rubbing on my pedals to the frame (which put a knick in it when I first bought the bike). The increased power only lasted about month before I could feel decrease and something off. The bike began making a POP sound when I would go from a stop to a start.  I made in through most of summer staying in contact with Rolling Orange, the bike started making a noise and the discussion was that maybe it was my hub. Around the same time my reader started flashing low battery at all times (even on a full battery), this happened with the bike shortly after I bought it too and Rolling Orange replaced the reader for me.

I was literally on my way to drop my oldest at preschool two weeks ago and to bring the bike into Firth&Wilson to check on hub when suddenly as I entered an off road path my bike pedals and crank stopped working. I would pedal and nothing would happen. Let me tell you this is horrifying. I coasted down a small incline and then I pushed my bike a .5 mile to a bike rack and cafe and made some pretty frantic emails and calls to figure out what to do. I was too far from my home and too far from the bike shop. My husband was luckily able to borrow a van from work and came to rescue us (back up plan was Firth&Wilson were going to tow it with with their Bullitt).

F&W determined I broke another pawl but this time in the hub, the N360 has a two year part warranty it took about 5 days for the part to make it to them to replace for me. F&W also had to replace frayed cables to it as well and noticed my front chain ring needed to be replaced as well as the canopy caused some splintering in paint/frame from front mounts.

My reader is still not reading right and my motor is still running at decreased power and making an audible POP sound. UA thinks I might have wires misplaced but it doesn't explain the POP sound. So back to F&W it goes. I will be honest I am feeling really discouraged at moment, I need reliable transportation to get my kids to preschool and me to work everyday.

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